Plans change. Here’s what happens next.

Scope of This Policy

This Refund and Cancellation Policy applies to orders placed directly through https://msmc.in, the official website of MSMC Fashion.

MSMC Fashion is operated by MSMC TECHNOLOGY PRIVATE LIMITED and offers women’s fashion products including Kurta Sets, Sarees and Short Kurtis.

This policy should be read together with our Return Policy, Shipping Policy, Privacy Policy and Terms and Conditions.

Cancelling an Order

If you wish to cancel an order, please contact MSMC Fashion as soon as possible after placing it.

A cancellation request can ordinarily be considered while the order has not yet entered a stage where shipment or fulfilment can no longer reasonably be stopped.

A cancellation request is not considered completed merely because it has been submitted. The order status must first be reviewed.

Orders Already Shipped

If an order has already been shipped or progressed too far through fulfilment to be cancelled, the standard cancellation process may no longer be available.

After delivery, an eligible product may instead be handled under our Return Policy.

Return eligibility depends on the circumstances of the order and the condition of the product.

Cancellation by MSMC Fashion

In some circumstances, MSMC Fashion may be unable to proceed with an order.

Examples may include:

• The ordered product becomes unavailable before fulfilment.
• Payment cannot be verified or confirmed.
• The delivery information is materially incomplete or cannot reasonably be used for fulfilment.
• The order is affected by a technical or transaction-processing error.
• Fraudulent, unauthorised or suspicious activity is reasonably identified.
• Fulfilment cannot proceed because of a circumstance outside reasonable control.

If MSMC Fashion cancels a prepaid order that cannot be fulfilled, the amount actually received for the cancelled order will be handled through the applicable refund process.

When a Refund May Be Due

Subject to the circumstances of the transaction and applicable policies, a refund may arise where:

Refund Following a Product Return

Where a refund depends on a product return, the return must first satisfy the applicable conditions of our Return Policy.

Returned products may be inspected after receipt. A refund may be initiated after the relevant return has been accepted.

Receipt of a returned parcel alone does not automatically establish eligibility for a standard refund.

Wrong, Damaged or Defective Product

If you receive a product that is damaged, defective, materially different from the product ordered, or incorrectly supplied, please contact us with your order details as soon as reasonably possible.

We may request photographs or other reasonable information necessary to understand and verify the issue.

Depending on the circumstances, product availability and applicable law, the remedy may include replacement, return or refund.

Failed or Interrupted Payments

Sometimes a payment attempt may fail, time out or be interrupted while the customer's bank or payment provider still shows a debit.

In such a case, the payment and order records may need to be reconciled before the transaction can be treated as successfully paid or refunded.

If your account has been debited but MSMC Fashion does not show a successful corresponding order or payment status, contact us with:

• Your name.
• Order number, if generated.
• Amount paid.
• Date of transaction.
• Payment or transaction reference where available.

Do not share passwords, OTPs, PINs, CVVs or other confidential authentication credentials when contacting support.

Duplicate Payment

If the same order appears to have been charged more than once, please contact MSMC Fashion with the relevant transaction details.

Once a duplicate payment is reasonably verified, any excess amount actually received by MSMC Fashion for the same transaction can be processed for correction or refund through the appropriate payment route.

Refund Method

Wherever reasonably possible, an approved refund will be processed back through the original payment method or payment route used for the transaction.

The refund method may depend on the original payment instrument, payment service provider and technical capabilities available for the transaction.

MSMC Fashion may request reasonable information where necessary to correctly identify or reconcile a transaction before processing a refund.

Refund Processing

Once a refund has been approved, MSMC Fashion will initiate or arrange the applicable refund process.

After initiation, the time required for the amount to appear in the customer's account may vary according to the bank, card network, UPI service, payment gateway or other payment provider involved.

Where a refund appears delayed after initiation, customers may contact MSMC Fashion with their order details so the transaction status can be reviewed.

Shipping and Return Charges

Whether original shipping charges or return shipping charges form part of a refund will depend on the reason for the return, the transaction and applicable law.

Where a verified wrong, damaged or defective product has been supplied by MSMC Fashion, applicable return-shipping arrangements will be handled accordingly.

For other eligible returns, any applicable deductions or return-shipping charges should be communicated before final processing where relevant.

When a Standard Refund May Not Apply

A standard refund request may be declined where:

• The returned product does not satisfy the applicable Return Policy conditions.
• A product has been worn, washed, altered or damaged after delivery.
• Required product components or original items are missing.
• The request is outside the applicable return period and no statutory remedy otherwise applies.
• The claimed payment cannot reasonably be matched to a transaction received by MSMC Fashion.
• A refund has already been correctly processed for the same amount.

These exclusions apply to standard commercial refunds and do not override rights or remedies that cannot legally be excluded.

Consumer Rights

This policy describes MSMC Fashion's standard cancellation and refund process.

Nothing in this policy is intended to exclude, restrict or replace consumer rights or remedies available under applicable law.

Where applicable law provides a greater remedy concerning defective goods, deficient service, misrepresentation or an unfair trade practice, the applicable legal requirement will prevail.