From our store to your doorstep.
This Shipping Policy explains how orders placed through MSMC Fashion are prepared, dispatched, tracked and delivered.
It also explains what happens when a shipment is delayed, undeliverable, damaged in transit or requires customer assistance.
Four stages, one destination.
Your order is received with the products and delivery details submitted during checkout.
The order is reviewed and prepared for fulfilment before being handed over for delivery.
Once shipped, available shipment or tracking information may be communicated for the order.
The logistics provider attempts delivery at the shipping address associated with your order.
Scope of This Policy
This Shipping Policy applies to products purchased directly from MSMC Fashion through https://msmc.in.
MSMC Fashion is operated by MSMC TECHNOLOGY PRIVATE LIMITED and offers women’s fashion products including Kurta Sets, Sarees and Short Kurtis.
Shipping availability may depend on the delivery location, product availability and logistics service coverage.
Order Processing
After an order is successfully placed, MSMC Fashion may review the order before dispatch.
Order processing may include:
- Confirming the products included in the order.
- Checking available inventory.
- Reviewing payment status where applicable.
- Reviewing the submitted shipping details.
- Preparing and packing the products for dispatch.
- Assigning or handing over the shipment to a delivery provider.
Processing time may vary depending on the order, product availability and operational circumstances.
Order confirmation does not necessarily mean that the parcel has already been dispatched.
Shipping Availability
Delivery service may be available only to locations supported by the shipping options offered through MSMC Fashion and its logistics providers.
Availability may depend on factors including the postal code, courier network and delivery service coverage.
If an order cannot reasonably be delivered to the submitted address, MSMC Fashion may contact the customer or take appropriate action in accordance with the order status and applicable policies.
Shipping Charges
Where a shipping or delivery charge applies, the applicable amount should be displayed or communicated as part of the ordering process before the customer completes the purchase.
Shipping charges may vary depending on factors such as the destination, order characteristics and available delivery service.
Any amount payable for shipping forms part of the order total where shown during checkout.
Shipping Address
Customers are responsible for providing a complete and accurate delivery address while placing an order.
Please review details such as:
If you notice an error in the delivery address, contact MSMC Fashion as soon as possible.
An address change may not be possible after an order has already been dispatched or handed over to the logistics provider.
Dispatch of Your Order
Once an order has been prepared and is ready for shipping, it may be handed over to the applicable courier or logistics provider.
Shipment-related information may be made available after dispatch where tracking is supported.
Dispatch and delivery are separate stages. A dispatched order may still require transit time before delivery is attempted.
Tracking Your Order
Customers may use available order tracking information to follow the status of their purchase.
Tracking information may depend on the current stage of the order and information available from the applicable fulfilment or delivery system.
Visit the Order Tracking page to check the latest information available for your purchase.
Delivery
Delivery is attempted at the shipping address submitted with the order.
Estimated or expected delivery information, where displayed or communicated, is provided to help customers understand the anticipated shipment journey.
Unless expressly stated otherwise, an estimated delivery date should not be understood as an absolute guarantee because transit may be affected by circumstances occurring after dispatch.
Customers should ensure that the delivery address can reasonably receive the parcel and that the provided contact number remains accessible where delivery coordination is required.
Delivery Attempts
A logistics provider may attempt to contact the recipient or make one or more delivery attempts according to its operational process.
Delivery may be unsuccessful where, for example:
- No recipient is available to receive the parcel.
- The delivery address is incomplete or incorrect.
- The recipient cannot be contacted where required.
- Access to the delivery location is unavailable.
- The recipient refuses the parcel.
If delivery fails, the shipment may be re-attempted, held, redirected or returned according to the logistics provider's process and the circumstances of the order.
Shipping & Delivery Delays
While orders are intended to move through the fulfilment and delivery process normally, delays may sometimes occur.
Possible reasons include:
If an order appears unusually delayed, contact MSMC Fashion with the relevant order details so the available shipment information can be reviewed.
Undeliverable or Returned-to-Sender Orders
A parcel may be returned to the sender if delivery cannot be completed.
This may occur because of an incorrect or incomplete address, unsuccessful delivery attempts, recipient refusal or another delivery issue.
If a parcel is returned to MSMC Fashion, the order may need to be reviewed before redelivery, cancellation or any applicable refund can be considered.
Any additional delivery charge resulting solely from incorrect customer-provided information may be communicated before a further shipment is arranged, where applicable.
Shipment Appears Lost
If tracking information indicates an unusual delay or a parcel cannot be located, contact MSMC Fashion with your order number.
The shipment information may need to be reviewed with the applicable logistics provider before the parcel can be treated as lost.
Where a shipment is confirmed lost and the customer has not received the ordered goods, an appropriate resolution will be considered according to the circumstances, product availability and applicable law.
Damaged or Tampered Package
Please inspect the external condition of your parcel when it is received where reasonably possible.
If the parcel or product appears materially damaged, tampered with, defective or different from what was ordered, contact MSMC Fashion as soon as reasonably possible.
Keep the product, packaging and order information available while the issue is reviewed. Photographs may be requested where reasonably necessary.
Damaged, defective or wrongly supplied products may also be handled under the applicable Return and Refund policies.
Multiple or Split Shipments
Where an order contains multiple products, items may in some circumstances be fulfilled or delivered separately.
This means one part of an order may arrive before another part.
If you receive only part of an order and believe another product is missing rather than separately shipped, contact MSMC Fashion with the order details for review.
Returns After Delivery
Once an order has been delivered, any return request is handled according to the MSMC Fashion Return Policy.
An eligible standard return should be raised within the return period specified in that policy and must satisfy its applicable product condition requirements.
Read Return Policy ↗Consumer Rights
This Shipping Policy describes MSMC Fashion's standard order fulfilment and delivery process.
Nothing in this policy is intended to exclude, restrict or replace consumer rights or remedies that cannot lawfully be excluded.
Where applicable law provides a greater remedy in relation to non-delivery, defective goods, deficient service, misrepresentation or another consumer issue, the applicable legal requirement will prevail.
Shipping Support
For shipping, delivery or order-tracking assistance, contact MSMC Fashion:
MSMC TECHNOLOGY PRIVATE LIMITED
Nachanalli Palya,
Jaya Prakash Nagar, 2nd Stage,
Mysore, Mysore,
Karnataka, India - 570008